Terms of Service

1. Seller

Bratiska, s.r.o., Klemensova 17, 811 09 Bratislava, Slovakia, Company ID (IČO): 48077844, Tax ID (DIČ): 2120035544, VAT ID (IČ DPH): SK2120035544. Registered in the Commercial Register of the District Court Bratislava I, Section Sro, File No. 102838/B. Email: framuno@framuno.com. Hereinafter the "Seller" or "Framuno".

2. Subject matter and ordering

The Seller sells art posters, frames and accessories through its online store. Posters are printed to order. By submitting an order, the buyer makes a binding offer to purchase the goods. The contract is concluded when the Seller confirms the order by email.

3. Prices and payment

All prices are in euros and include VAT. The shipping price is shown before the order is completed. You can pay using the methods available at checkout. Free shipping applies to orders of EUR 50 or more, under the conditions in the Shipping policy.

4. Delivery

Delivery terms, delivery times and shipping prices are set out in the Shipping policy. We deliver to countries of the European Union.

5. Withdrawal from the contract

A consumer has the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason. Details are in the Returns & Refunds policy. The right of withdrawal does not apply to goods made to the buyer's specifications (personalised prints).

6. Complaints and warranty

The Seller is liable for defects the goods have at the time of receipt and for defects that appear within the warranty period of 24 months from receipt. Complaints are handled under our Complaints Policy. You can make a complaint by email at framuno@framuno.com or at Bratiska, s.r.o., Dunajská 4, 811 08 Bratislava, Slovakia. Please include your order number, a description of the defect and, if possible, a photo. We will handle the complaint without delay and no later than 30 days after it is made, and send you a written confirmation.

7. Dispute resolution

If you are not satisfied with how a complaint was handled, or you believe we have breached your rights, you can contact us and ask for a remedy. If we do not reply or the reply is unsatisfactory, you can submit a proposal for alternative dispute resolution (ARS) to the Slovak Trade Inspection, Bajkalská 21/A, P.O. Box 29, 827 99 Bratislava 27, ars@soi.sk, www.soi.sk. Supervision of consumer protection rules is carried out by the Slovak Trade Inspection.

8. Personal data protection

The processing of personal data is governed by the Privacy policy.

9. Final provisions

Contractual relations are governed by the law of the Slovak Republic. This does not deprive a consumer of the protection of mandatory provisions of the law of the country where they usually live. These terms take effect on 17.10.2026.