Returns & Refunds

Right to withdraw within 14 days

If you are a consumer, you can withdraw from the contract within 14 days, without giving any reason, starting on the day you received the goods (for several parcels, the day you received the last one). Email us at framuno@framuno.com that you are withdrawing and include your order number. You can use our model withdrawal form, but you do not have to.

How to return goods

• Email us with your order number.

• Send the goods back no later than 14 days after you notify us of the withdrawal, to: Bratiska, s.r.o., Dunajská 4, 811 08 Bratislava, Slovakia.

• Return the goods undamaged, unused and, if possible, in the original packaging. Pack posters in a tube or a sturdy box so they are not damaged.

The buyer bears the cost of returning the goods.

Refunds

We refund your payment within 14 days of receiving your notice of withdrawal, including the price of standard delivery to you, using the same payment method you used. We may wait until we receive the goods back or you show proof that you have sent them. You may be charged a reasonable amount for any loss in value of the goods caused by handling beyond what is necessary to establish their nature and characteristics.

Exceptions

The right of withdrawal does not apply to goods made to the buyer's specifications (personalised prints).

Damaged or defective goods

If your goods arrive damaged or defective, email us as soon as possible at framuno@framuno.com with a photo. This is a complaint, which we handle under our Complaints Policy (24-month warranty).